Garage Door Specialist – Customer Reviews
At Garage Door Specialist, we strive to provide top notch customer service, and selling & installing the highest quality Garage Doors in Raleigh, Durham, Chapel Hill, & throughout central North Carolina. Below are actual customer reviews from just a few of our many satisfied customers.
Fast, friendly, and reasonably priced service...They then came and fixed my garage door within hours after I called! They were very knowledge and friendly - making sure everything worked perfectly before leaving. Highly recommended.
- Brad S
Jim was able to turn lemons into lemonade. Another company's poor service had left me wary of fixing more problems. Garage Door Specialist answered by call immediately and scheduled me same day... I will heartily recommend Garage Door Specialist.
- Sally L
Wow, this is the kind of service that I could get used too! The office was very helpful and the technician was honest. Great price for repair and came the same day I called them. Great experience and would recommend!
- Heather T
Honest, Fairly priced and locally operated. Glad to have a 10 year warranty on my springs as well as seeing a company stand behind their work.
- Shell S
I had a house built 2 years ago in Sanford. I purchased a very nice Amaar door from a dealer in Aberdeen. I was having trouble with the door. They were unresponsive so I called Garage Door Specialists. WOW ! They were at my house in less than 24 hours. Took care of my issues. Cannot say enough about the service and professionalism.
- Don U
Called on a Saturday morning they had the spring fixed and the door serviced in no time. Great service very affordable and professional!
- Jimmy D
One of our garage door openers just stopped working on a Friday morning. It only took one call to Garage Door Specialist to have a brilliant technician (Bob) on site within 4 hours to replace the opener with a brand new one! Bob was even a little early and called to let me know he would be in earlier than expected. The work was clean, efficient, and very respectful of our home. Highly recommend these folks for your garage door needs.
I am very happy with the service that Garage Door Specialist provided. They came out very quickly, did a great quality job and they were very reasonably priced. They were much better than other companies that I called in the past. I will only call these guys next time and would highly recommend them to anyone.
- HG GyS
Dennis arrived on time, was professional and worked quickly. The repair was completed quickly and he addressed my questions and concerns. I will definitely call Garage Door Specialists with our repair needs in the future!
- Randy V
On a Friday evening at 7pm one of the torsion bar springs broke. My large custom insulated door is too heavy for one person to open and both my cars were in the garage. I called three other local garage door companies whose website said they offered 24 hour service (one's website even said call anytime and speak with a live customer service rep.) All my calls went to a VM system. I filled out a request for follow up with two of the companies via their website. I then called Garage Door Specialist. I was pleasantly surprised that a person answered and listened to my situation and said he'd have a repair tech at my home on Saturday between Noon and 2pm. He then emailed me an appointment confirmation. (Meanwhile one of the other companies sent me an email response, but Garage Door Specialist had already scheduled and confirmed the appointment.) Two Garage Door Repair Techs arrive at Noon on Saturday. I mentioned that I had neglected to ask if there was an upgraded spring option for my door at the time I placed the call, but if it was possible I'd appreciate an upgraded version. After checking their system for parts numbers, they told me there was a larger, stronger spring set that could replace the original model set for my door. They had all the work done and the door totally checked for perfect operations within 1 hour. Quick, polite, knowledgeable & on time service - should not be the exception, but it is and Garage Door Specialist delivered it! I am very pleased. It wasn't cheap, but I feel like I got my money's worth and Garage Door Specialist quick responsiveness to what was a major inconvenience for me was a huge relief. I highly recommend Garage Door Specialist.
- SJ M
I pulled into the garage and heard a snap when the overhead garage door spring broke. They were at my house in less than 15 minutes; fixed the problem and checked/oiled my other door, and were done in less than 20 minutes. Thank you!!!
- Carol T
Company has been very responsive from my initial inquiry. I had new springs and openers installed. Dennis was prompt and professional. He explained everything and made sure all of my questions were answered. Work area was left neat and tidy. Would highly recommend them.
I've used Garage Door Specialist twice in three years, once for a new motor and just today for a broken spring. Their technicians have been fantastic both times, fully explaining everything needed, maintenance considerations, and warranty detail. Prices have been reasonable for both needs and they've been out the next day after calling for service. Definitely worth a call to them for your next garage door need.
- Steve B
Very impressed with this company. Within 2 hours of my initial call they had a tech out (Jimmy) who was very professional and very efficient. He replaced a faulty spring at a reasonable cost. Highly recommend them to anyone looking for Garage door work.
- Joe M
Got a broken spring on one side of a double garage door. Service man came and replaced both springs less than an hour. Reasonable charges and professional services. Would recommend them to friends.
- Trong D
Spouse backed into garage door before it was fully opened. Seemed like a disaster. GDS evaluated the job the morning I called. Had a conscientious, professional technician working on the problem that afternoon! Expert evaluation of what needed to be done. Very reasonable price. We were able to rescue the garage door, which I though had been irretrievably damaged. Highly recommended.
- Don A
Thank you very much for great service and quality work . Bob fixed my garage door fast and professionally . I'm glad I called to "Garage Door Specialist" for help. I will recommend your company to my friends.
- Larisa S
My garage door would not open and the technician was here in 20 minutes! Amazing!
- Camille S
The torsion spring broke on our wooden garage door. We had this happen to our other door two years ago and used a different service. Called Garage Door Specialist and got a quote. They were here within 30 minutes and literally charged 1/3 the price of the other company! They gave an honest estimate, were prompt, fast and courteous. Thank you!
- Christine H
The best in the industry! They have always helped us out when we needed them.
- David J
Darin was friendly, professional and fast. Replaced both torsion springs in about 30 mins. Appointment was between 11am and 1pm. He called at 10am and asked if he can knock it out early, which worked out better for me as well.
- T B
Called at 9:45 am, a live person answered the phone, and Dennis installed 2 new springs and was done by 1:45 pm. Very impressed with their responsiveness, cost, and overall quality of their services. Dennis was professional, polite, and answered all my questions. So refreshing to talk to a live person and not endure the voice menu and wait for a return email or call.
- Fedia L
I contacted several garage door companies for an estimate to fix a busted spring on one of our garage doors. I got a call from Jimmy of Garage Door Specialist withing a couple of hours and he eventually arranged to send a representative to our home for an estimate, etc.The next day, Bob showed up and we spoke for some time as he provided me with options. The long and the short of it is that Bob returned this morning and completed the job - replacing the old tension springs with a new torsion spring configuration. I can tell you that the door now works more quietly, smoothly, and more efficiently than ever. Jimmy was responsive when I spoke with him and Bob was the ultimate professional. Their pricing is very reasonable for the high quality of work they do. You will be making a huge mistake if you use any other company other than Garage Door Specialist!!
- Al E
The technician arrived on time and successfully completed the repair within 30 minutes using a replacement part he already had in stock on his truck. He also performed a safety inspection of both of my garage doors at no extra charge. I am very pleased with this service and would not hesitate to use Garage Door Specialist, Inc. again.
- Ray M, Apex, NC
They came out right away and were on time. Determined that one of our garage door openers was burnt out. They did not charge us anything for this visit and, once we get a new opener, they'll come back out to install the opener and complete the maintenance on both openers and the garage doors.
- Greg M, Apex, NC
Spoke with Garage Door Specialist Inc. one late afternoon and they dispatched a technician who arrived on time the following morning. The door was fixed promptly and perfectly and at the exact quoted price. And the garage door has never operated as quietly as it does now!! I was very pleased with the service of this company. Would definitely use their services again!
- Thomas B, Durham, NC
I received a call within a few minutes of inquiring and it was later in the evening. They were friendly, responsive and priced very competitively. I am real estate broker and this was for a rental property. Vendors that provide this type of service are hard to find now. We are very satisfied and would use them again.
- Jennifer L, Wake Forest, NC
From the time I talked to them on the phone until the repairman came to the house, everything was first rate. The repairman actually called to see if he could come two hours early. Half an hour to fix the broken spring and adjust the door.
- Mark F, Durham, NC
My 14 year old Torquemaster garage double door spring assembly broke. Plastic shaft on the Torquemaster failed. Why?? Plastic!! Poor engineering in my opinion, but the Garage Door Specialists gave me a quote on the phone, explaining that they do an end-to-end repair and they were here within 3 hours. I could not get my truck out of the garage... so I was stuck. Jason, the service technician was very skilled, courteous, and efficient. The replacement torsion spring assembly has a full 10 year warranty and is beefier than the old Torquemaster, I am satisfied with their performance, parts and service. I will recommend them in the future.
- Glenn F, Raleigh, NC
This company is the best around. My dad backed through the garage door because he forgot that he didn't open it and these guys came out and installed two new matching updated doors in no time!!! Thanks!
- MJ, Cary, NC
Ontime, Honest and Fair! Same day service within a few hours, on time and very thorough. Quote was accurate and very fair. Definitelty would recommend this company!
- Frank & Michelle, Raleigh NC
My brief story. I received a quote from another company to work on my garage door, hired them and they never showed up. Fortunately, I found Garage Door Specialist and was impressed from the first phone call. As a business owner I am delighted to have worked with an excellent company and a first class technician. I highly recommend them...
- Lowell G.
Established business with techs that know what they are doing. Replaced my ever breaking, sagging coil springs with torsion spring and rod. Prompt, neat, professional and fast. I think the tech could do it blind folded. I really was amazed at how quickly he fixed my doors and with parts he had on the truck.